And by the way, let me say [Gustav] Mahler taught us how to do it, because Mahler created the modern orchestra when he took over the Vienna Philharmonic. He found in the orchestra’s contract that they had to play five evenings, and he said, ‘No, you are going to be on duty five evenings, but you play four. The fifth evening you sit out in the audience and listen.’ And somehow we have to force people in our organizations to move where they have to ‘listen to the music’ ….
(The Drucker Lectures, p. 95)
Leaders should create a sense of what it means to belong to the organization for each and every member … to be able to not only play the violin well, but also to hear the entire score: to listen to the music.